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These are the terms and conditions of AYASOFT Limited in relation to the provision of Software Development Services. These terms shall be deemed accepted by our customers upon their placing an order with us and signing a contract.
In this document the following words shall have the following meanings:
1.1 "Agreement" means these Terms and Conditions together with the terms of any applicable Development Proposal and Cost Specification Documents;
1.2 "Customer" means the organisation or person who purchases services from AYASOFT Limited;
1.3 "Intellectual Property Rights" means all patents, registered and unregistered designs, copyright, trademarks, know-how and all other forms of intellectual property wherever in the world enforceable;
1.4 "Development Proposal" means a statement of work, quotation or other similar document describing the services to be provided by AYASOFT Limited;
1.5 "Supplier" means: AYASOFT Limited, - Registered in Accra, Ghana 2020.
2.1 These Terms and Conditions shall apply to all contracts for the supply of services by AYASOFT Limited to the Customer.
2.2 Before the commencement of the services AYASOFT Limited shall submit to the Customer a Development Proposal with a full Cost Specification, which shall specify the services to be performed and the fees payable. The Customer shall notify AYASOFT Limited immediately if the Customer does not agree with the contents of the Development Proposal and full Cost Specification. All Development Proposal and full Cost Specification shall be subject to these Terms and Conditions.
2.3 AYASOFT Limited shall use all reasonable endeavours to complete the services within estimated time frames but time shall not be of the essence in the performance of any services. AYASOFT will not unless specifically detailed in the proposal or contract, be subject to penalty as a result of time limits.
3.1 The fees for the performance of the services are as set out in the Development Proposal Document. AYASOFT Limited shall invoice the Customer for the services as detailed therein.
3.2 Invoiced amounts shall be due and payable as detailed within the contract and invoice(s). AYASOFT Limited shall be entitled to charge interest daily on overdue invoices from the date when payment becomes due from until the date of payment at a rate of 2% per annum above the base rate of the Bank of Ghana. In the event that the Customer's procedures require that an invoice be submitted against a purchase order to payment, the Customer shall be responsible for issuing such purchase order before the services are rendered.
3.3 AYASOFT Limited shall not refund any payment unless the amount received exceeds that which is owed to AYASOFT Limited at the time of payment, in which case the difference shall be refunded as soon as practicably possible.
4.1 To enable AYASOFT Limited to perform its obligations under this Agreement the Customer shall:
4.1.1 - co-operate with AYASOFT Limited;
4.1.2 - provide AYASOFT Limited with any information reasonably required by AYASOFT Limited;
4.1.3 - obtain all necessary permissions and consents which may be required before the commencement of the services; and
4.1.4 - comply with such other requirements as may be set out in the Development Proposal Document or otherwise agreed between the parties.
4.2 The Customer shall be liable to compensate AYASOFT Limited for any expenses incurred by AYASOFT Limited as a result of the Customer's failure to comply with Clause or sub clause within 4.1.
4.3 Without prejudice to any other rights to which AYASOFT Limited may be entitled, in the event that the Customer unlawfully terminates or cancels the services agreed to in the Development Proposal Document, the Customer shall be required to pay to AYASOFT Limited as agreed damages and not as a penalty the full amount as set out in the Development Proposal and Contract, and the Customer agrees this is a genuine pre-estimate of AYASOFT Limited 's losses in such a case. For the avoidance of doubt, the Customer's failure to comply with any obligations under Clause 4.1 shall be deemed to be a cancellation of the services and subject to the payment of the damages set out in this Clause.
4.4 In the event that the Customer or any third party, not being a sub-contractor of AYASOFT Limited, shall omit or commit anything which prevents or delays AYASOFT Limited from undertaking or complying with any of its obligations under this Agreement, then AYASOFT Limited shall notify the Customer as soon as possible and:
4.4.1 - AYASOFT Limited shall have no liability in respect of any delay to the completion of any project;
4.4.2 - if applicable, the timetable for the project will be modified accordingly;
4.4.3 - AYASOFT Limited shall notify the Customer at the same time if it intends to make any claim for additional costs.
4.5 The Customer must take reasonable steps to revert back to AYASOFT any feedback. Delay in feedback may result in the project being delayed.
5.1 The parties may at any time mutually agree upon and execute new Development Proposal Document. Any alterations in the scope of services to be provided under this Agreement shall be set out in the Development Proposal Document, which shall reflect the changed services and fees and any other terms agreed between the parties.
5.2 The Customer may at any time request alterations to the Development Proposal Document by notice in writing to AYASOFT Limited. On receipt of the request for alterations AYASOFT Limited shall, within a reasonable timeframe or such other period as may be agreed between the parties, advise the Customer of the effect of such alterations, if any, on the fees and any other terms already agreed between the parties.
5.3 Where AYASOFT Limited gives notice to the Customer agreeing to perform any alterations on terms different to those already agreed between the parties, the Customer shall, within 5 working days of receipt of such notice or such other period as may be agreed between the parties, advise AYASOFT Limited by notice in writing whether or not it wishes the alterations to proceed.
5.4 Where AYASOFT Limited gives notice to the Customer agreeing to perform alterations on terms different to those already agreed between the parties, and the Customer confirms in writing that it wishes the alterations to proceed on those terms, the Development Proposal or similar documentation shall be amended to reflect such alterations and thereafter AYASOFT Limited shall perform this Agreement upon the basis of such amended terms.
5.5 Where such additional work has been agreed, the general time allocation will mean that it is treated as new work and may on occasions be placed in the development queue for completion in turn. This may have impact on the delivery timescales of the project.
6.1 AYASOFT Limited warrants that the services performed under this Agreement shall be performed using reasonable skill and care, and of a quality conforming to generally accepted industry standards and practices.
6.2 Without prejudice to Clause 6.1, and except as expressly stated in this Agreement, all warranties whether express or implied, by operation of law or otherwise, are hereby excluded in relation to the services to be provided by AYASOFT Limited.
The Customer shall indemnify AYASOFT Limited against all claims, costs and expenses which AYASOFT Limited may incur and which arise, directly or indirectly, from the Customer's breach of any of its obligations under this Agreement, including any claims brought against AYASOFT Limited alleging that any services provided by AYASOFT Limited in accordance with the Development Proposal Document infringes a patent, copyright or trade secret or other similar right of a third party.
8.1 Except in respect of death or personal injury due to negligence for which no limit applies, the entire liability of AYASOFT Limited to the Customer in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the fees paid by the Customer to which the claim relates.
8.2 In no event shall AYASOFT Limited be liable to the Customer for any loss of business, loss of opportunity or loss of profits or for any other indirect or consequential loss or damage whatsoever. This shall apply even where such a loss was reasonably foreseeable or AYASOFT Limited had been made aware of the possibility of the Customer incurring such a loss.
Either party may terminate this Agreement forthwith by notice in writing to the other if:
9.1 the other party commits a material breach of this Agreement and, in the case of a breach capable of being remedied, fails to remedy it within 30 calendar days of being given written notice from the other party to do so;
9.2 the other party commits a material breach of this Agreement which cannot be remedied under any circumstances;
9.3 the other party passes a resolution for winding up (other than for the purpose of solvent amalgamation or reconstruction), or a court of competent jurisdiction makes an order to that effect;
9.4 the other party ceases to carry on its business or substantially the whole of its business; or
9.5 the other party is declared insolvent, or convenes a meeting of or makes or proposes to make any arrangement or composition with its creditors; or a liquidator, receiver, administrative receiver, manager, trustee or similar officer is appointed over any of its assets.
All Intellectual Property Rights produced from or arising as a result of the performance of this Agreement will vest in AYASOFT Limited until all monies specified in the Cost Specification document and Contract are received by AYASOFT Limited. AYASOFT Limited will upon prior agreement assign all IPRs to the customer, and will execute any appropriate documents required to complete such assignment, save for proprietary platforms used by AYASOFT in the development of the products or platforms. Any planning or specification production will remain the property of AYASOFT unless expressly declared otherwise in writing.
Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock downs, accidents, war, fire, the act or omission of government, highway authorities or any telecommunications carrier, operator or administration or other competent authority, or the delay or failure in manufacture, production, or supply by third parties of equipment or services, and the party shall be entitled to a reasonable extension of its obligations after notifying the other party of the nature and extent of such events.
AYASOFT Limited and the Customer are contractors independent of each other, and neither has the authority to bind the other to any third party or act in any way as the representative of the other, unless otherwise expressly agreed to in writing by both parties. AYASOFT Limited may, in addition to its own employees, engage sub-contractors to provide all or part of the services being provided to the Customer and such engagement shall not relieve AYASOFT Limited of its obligations under this Agreement.
The Customer shall not be entitled to assign its rights or obligations or delegate its duties under this Agreement without the prior written consent of AYASOFT Limited.
If any provision of this Agreement is held invalid, illegal or unenforceable for any reason by any Court of competent jurisdiction such provision shall be severed and the remainder of the provisions herein shall continue in full force and effect as if this Agreement had been agreed with the invalid illegal or unenforceable provision eliminated.
The failure by either party to enforce at any time or for any period any one or more of the Terms and Conditions herein shall not be a waiver of them or of the right at any time subsequently to enforce all Terms and Conditions of this Agreement.
Any notice to be given by either party to the other may be served by email, personal service or by post to the address of the other party given in the Development Proposal Document or such other address as such party may from time to time have communicated to the other in writing, and if sent by email shall unless the contrary is proved be deemed to be received on the day it was sent, if given by letter shall be deemed to have been served at the time at which the letter was delivered personally or if sent by post shall be deemed to have been delivered in the ordinary course of post.
This Agreement contains the entire agreement between the parties relating to the subject matter and supersedes any previous agreements, arrangements, undertakings or proposals, oral or written. Unless expressly provided elsewhere in this Agreement, this Agreement may be varied only by a document signed by both parties.
Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.
19.1 Neither Party shall, for the term of this Agreement and for a period of 1 year after its termination or expiry, employ or contract the services of any person who is or was employed or otherwise engaged by the other Party at any time in relation to this Agreement without the express written consent of that Party.
19.2 Neither Party shall, for the term of this Agreement and for a period of 1 year after its termination or expiry, solicit or entice away from the other Party any customer or client where any such solicitation or enticement would cause damage to the business of that Party without the express written consent of that Party.
This Agreement shall be governed by and construed in accordance with the law of Ghana. All rights reserved.
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